Returns & Refunds

Return & Refund Policy

At Lenticular Paw, we are committed to creating high-quality, personalized lenticular pet portraits that celebrate the special bond between you and your beloved companions. We take great pride in the craftsmanship of every portrait and your satisfaction is our top priority. If you are not satisfied with any part of your order, please contact our support team at support@lenticularpaw.com or Phone / WhatsApp: +1 (312) 687-0423. We will provide a solution tailored to your situation.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all orders. Customers may contact us within 30 days of receiving the product to initiate a return or refund. Lenticular Paw is dedicated to protecting our customers' rights and handles all return and exchange requests promptly and professionally.

For return or refund requests beyond 30 days, please contact our support team. We will work with you to find a suitable solution based on your situation.

How to Return an Item

Send your return request to support@lenticularpaw.com with your reason for return.
Our support team will follow up with return instructions.
Place the item in its original packaging and send it to the return address we provide.
Once shipped, please share the tracking number with us for reference.

Refunds and Exchanges

Once we receive and process your return, we will initiate a refund or exchange based on your preference.

Please do not return the item to the sender address printed on the package, as this is not the correct return address. Doing so may delay your refund or exchange. We will provide the correct return address via email after you contact us.

Refund Processing Time

All refunds will be issued to the original payment method used at checkout. Processing times may vary depending on the payment provider:

PayPal: 2–5 business days
Credit Card: 3–7 business days
Digital Wallets: 2–3 business days

We appreciate your patience while your refund is being processed.

Exchange Processing Time

Exchanges will be processed within 48 hours of receiving and verifying your returned item. Shipping time for the replacement item is typically 7–10 business days, depending on your location. The replacement will be shipped to your original address or a new one if requested. Tracking information will be provided when available.

Important Notes

Unauthorized return or refund requests will not be accepted.
Do not use the sender address on the original package as the return address.
Returned items must be in original condition, including all accessories, freebies, and packaging.
We are not responsible for lost, damaged, or undelivered return shipments.

Free Return Shipping

We offer free return shipping as part of our commitment to exceptional customer service.

Need Help?

If you have any questions or concerns, please contact us at:

Email: support@lenticularpaw.com
Phone / WhatsApp: +1 (312) 687-0423

Our support team will respond within 24 hours.