FAQs
Got a question or concern? Check out our handy FAQ guide below to see if we have your answer. If you can't find what you're looking for, our support team will help.
My Custom Pet Art
Do you only create lenticular portraits of cats and dogs?
Not at all! We can design a lenticular portrait for any animal, regardless of species or breed. So far, we’ve created one-of-a-kind lenticular art for dogs, cats, birds, horses, mini pigs, and even hedgehogs!
Our talented designers can craft a unique lenticular portrait for any creature on Earth.
Can you feature more than one pet in a single lenticular piece?
Yes! We can showcase 1–3 pets in a single lenticular portrait, with each image appearing as you view it from the left, center, or right. The result is a fun and dynamic visual experience.
Do you make human portraits?
We’re happy to create lenticular portraits featuring both you and your pet! If you’d like a human-only portrait, simply email us at support@lenticularpaw.com — we’d be happy to design something in your preferred style.
What are the photo requirements?
To ensure the best results, follow these tips when taking your photo:
- Shoot in natural daylight (outdoors is best)
- Take the photo at your pet’s eye level
- Your pet doesn’t need to look directly at the camera
- Get a close-up to capture unique features
- Make sure the photo is clear and in focus
- Keep all features (ears, whiskers, etc.) fully in frame
- Ensure fur color is true to life and not distorted by poor lighting
Once you place your order, our team will review your photo. If it’s not suitable for the design phase, we’ll contact you right away for a replacement.
Does the background of my photo matter?
No need to worry — the background won’t affect your final portrait. We’ll handle all background adjustments during the design process.
How do you create a lenticular portrait?
We don’t simply print your photo. Using a professional digital drawing tablet, we create three unique digital portraits of your pet, designed to work seamlessly with lenticular printing’s multi-image effects. Each design is carefully retouched and optimized for the best visual transitions.
Can I change my order?
You can make changes within 24 hours of placing your order. After 24 hours, we may have already started the design process, and changes cannot be guaranteed.
Can I see the design before printing?
Absolutely! We’ll send you three different digital design options for preview. You can approve one or request adjustments before we begin printing.
What sizes do you offer for lenticular portraits?
- A4 (8.3" × 11.7") — Perfect for desks, bedside tables, or bookshelves. A compact, heartwarming keepsake or thoughtful gift.
- A3 (11.8" × 15.7") — Great for hallways, offices, or smaller wall spaces. Clear and focused visual impact.
- A2 (15" × 20.9") — Ideal for living rooms or bedrooms, offering stronger visual expression for meaningful moments.
- A1 (23.6" × 31.5") — A statement piece for focal walls such as above sofas, in entryways, or along staircases.
All lenticular portraits are printed in ultra-high 8K resolution for exceptional detail.
Can you add or remove elements from my photo?
We can make significant adjustments (such as changing ear shapes or facial expressions). If your pet is wearing a collar or accessory, we’ll decide whether to keep it based on the final design.
Can I change the background color or lenticular transition effect?
Yes! You can adjust background colors, image sequence, or transition effects before approving your design.
Can you turn a black-and-white photo into color?
Sorry — we don’t add color to black-and-white photos. If your original image is black and white, your portrait will be designed in a matching black-and-white style.
Shipping and Payment Methods
What are the shipping times and costs?
Your artwork is expected to be completed within 2–3 days after you place your order. Once you confirm the artwork is correct, we will print and ship it within 1–2 days.
International orders: From the date of shipment, packages typically take 6–8 days to arrive.
- All orders come with tracked shipping.
- No subscription required, free shipping.
Please allow extra time during seasonal shopping periods.
If I order multiple products in one order, will they arrive together?
Depending on the items you ordered, your order may be shipped in separate parcels. In most cases, all items will be packaged together.
If you have multiple parcels, you will receive different tracking numbers, and they may arrive at slightly different times.
Do you ship worldwide?
Yes, we do. In addition, all orders are trackable no matter which country they are shipped to.
Will I receive a tracking number?
Yes, all orders include tracking. You will receive your tracking number and delivery updates via email and/or text message.
Why isn’t my tracking number working?
No worries — just send an email to our support team and we’ll let you know the status of your order.
What is expedited shipping?
This is our premium shipping option. Selecting this will move your order to the very front of the queue, and our artists will prioritize creating your artwork.
It’s an excellent choice during peak shopping seasons.
Why was my order returned to the sender?
Sometimes, orders are returned because no one was home to sign for the package.
Other reasons for returns include incomplete or incorrect shipping addresses.
We will re-ship your order to you for free. Don’t worry — you will receive your package!
What payment methods do you accept?
We accept all major debit and credit cards, including Visa, Visa Debit, Mastercard, American Express, and more. We also accept PayPal.
For customers in the USA, we also offer Klarna if you wish to pay in installments.
Returns/Refunds
Do you offer refunds?
Please don’t worry — we do accept returns and refunds. If you encounter any quality issues within 30 days of receiving your order, you can return it for a refund.
If you have any concerns about your order, simply let us know and we’ll resolve it for you.
Remember, we provide a preview of your artwork and offer unlimited revisions to ensure you are 100% satisfied before printing!
We are 100% committed to making sure you love your artwork!
Once your portrait is completed, we will notify you via email. You will have 3 days to send us any revision requests or approve it for printing. If we do not hear back from you within 3 days, we will consider the artwork approved and proceed with printing.
We are proud to offer unlimited free revisions, so you can enjoy your portrait with complete peace of mind.
Customer Support
How long will it take to receive a reply to my email?
You can usually expect a reply within a few hours.
During busy periods (such as the holiday shopping season), please allow 24–48 hours for a response.
How will I know when my artwork is ready for review?
Your pet lenticular portrait artwork will typically be ready within 1–2 days after placing your order.
If you selected the express upgrade, you’ll receive your preview within 24 hours. Once the artwork is complete, we’ll notify you via email. Please review your preview within 3 days of receiving it.
If we don’t hear back from you within 3 days, we’ll consider the artwork approved and move forward with printing and shipping.
Christmas Period
Will my order arrive by Christmas?
Many people say our lenticular pet portraits make the perfect Christmas gift — and we completely agree!
To ensure delivery by Christmas Day, we recommend placing your order by December 10th.
During the holiday season, we work closely with our shipping partners to get packages out as quickly as possible so they arrive before Christmas.
Do you offer gift wrapping?
Yes! We offer gift wrapping services so your lenticular portrait will be a delightful surprise for any pet lover.
Can I pay extra to guarantee Christmas delivery?
Currently, we do not offer a guaranteed Christmas delivery option.
However, you can choose expedited shipping at checkout, which will shorten delivery time and increase the chances of receiving your portrait before Christmas.
Custom Pet Lenticular Portraits
What is a lenticular portrait?
Why is this technology so special?
- Ultra-Precise Craftsmanship
Our lenticular portraits require extremely high alignment precision. Every image must perfectly match the lenticular lines. Even the slightest misalignment can affect the final visual effect. We use the highest level of craftsmanship to create each portrait. - Three Dynamic Images
Using professional image processing techniques, we seamlessly combine three photos of your pet—each with different styles and angles—into one “dynamic” portrait. Unlike traditional static images, it tells a richer and more engaging story. - 8K-Level Image Enhancement
With advanced image design software, we refine every detail frame by frame, including fur texture, lighting effects, and facial features, ensuring your pet’s image remains sharp, vibrant, and free of ghosting when viewed through the lenticular lens. - More Than a Print
A lenticular portrait is not just a photo. It combines photography, design, layout, and precise mechanical printing. The result is not just an image, but a personalized piece of art worthy of being cherished.
How long does it take to receive a custom lenticular portrait?
We offer two production options: standard and expedited. Standard production takes 2–3 weeks, while expedited production can be completed in 1 day. Shipping typically takes 6–8 business days.
Can I choose a custom size for my lenticular portrait?
If you do not need a frame, you can customize the size of your lenticular portrait. For orders with a frame, only the available frame sizes can be used.
What materials are used for custom lenticular portraits?
Our portraits are made using PET lenticular material, PP grid layers, and acrylic fibers. With 70 LPI high precision and 8K resolution, every detail of your pet’s portrait is carefully rendered with exceptional clarity and attention to detail.
What if my lenticular portrait doesn’t look like my pet?
We spend a lot of time ensuring that your lenticular portrait closely matches your pet’s photos and description.
All designs are first created digitally as sketches, then carefully colored frame by frame to capture your pet’s unique features, achieving a lifelike and faithful reproduction. We understand how much your pet means to you, and we strive to exceed your expectations.
Remember: your portrait will only be printed and shipped after you approve the preview images.
If you are not satisfied with your order, please let us know. We will do everything we can to resolve it. As fellow pet lovers, we understand how meaningful and emotional a custom pet portrait can be.
Contact Us
Can’t find the answer? Reach out to us!